Training

Develop your team’s Service Design & User Research capabilities

I can help your team to grow and polish their research skills, to expand their toolkit of service design methods in two ways:

1. A dedicated training session.

In a hands-on online workshop, your team can practice a range of qualitative research techniques, covering any of the following topics:
– Contextual interviews & observation
– Remote design research
– Doing co-creation remotely
– Concept testing & validation

Request a quote for training, based on your team’s size and particular needs. Training sessions can be delivered remotely in small groups of maximum 6 participants to be more effective.

2. Coaching on a particular project

If you are starting a research project — but maybe lack the in-house expertise on user research — I can help your design and product development team. Together we will perfect their interview guides and planned activities in order to achieve the best possible results. I can join your field trips either as a lead researcher or support for your team. There is not better path to learning other than doing it and having an experienced professional to guide you in the process.


Courses I teach

Custom in-house training

I design custom training courses for companies based on their needs. For example, how to become more effective interviewers or how to validate a business idea etc. Let’s discuss your team’s challenges to understand those needs.

Service Design Thinker with XDi

I collaborate with the Experience Design Institute (XDi) to deliver the course “Certified Service Design Thinker” , a 3-day practice based course for professionals, covering all the basics tools and methodologies in Service Design.

Service Design @ IED

I teach a Service Design course as part of the MA in Design Management, at the Instituto Europeo di Design (IED) in Barcelona. I also run seminars as part of the Service Design Summer School at IED, designed for professionals in mind.


“Learning is like rowing upstream: not to advance is to drop back”

– Chinese proverb

Feel free to contact me about developing team training sessions, workshop facilitation and public speaking opportunities at conferences and events.

Most events are currently taking place online with participants from all over the world. Most recently I talked about “The Art of Understanding Behaviour to Design for Change” at the World Information Architecture Day (WIAD Barcelona) (Feb ’21). You can see the recording in this video below: